RETURN POLICY

 

Where is my order?

Unless you have been notified that one or more of your item(s) is on backorder, all orders leave our warehouse within 24-48 hours of purchase. 
ATN offers two shipping options: FedEx SmartPost which ships 8-10 business days ground or FedEx Express 2-5 days.

You may track your package using this link: http://www.fedex.com/us/

If you need assistance please call our Customer Service Desk at 1(866) 433-3803 or email customer service
ATN normal business hours are Monday – Friday 9 a.m. to 5:00 p.m. PST.

I’ve had a change of heart

We understand that when you order online, it’s not always a guarantee that you will love your purchase. ATN will accept returns within 30 days from purchase. 
You must include your original receipt/invoice, note the reason for return and ship the item to:

ATN Compression Socks 
Attention: Returns 
5515 Doyle Street, Studio 6 
Emeryville, CA 94608

Once we receive your return, we are happy to exchange for a different size/color or credit your account for the cost of the purchase (minus the shipping). Please note: Custom made items are non-returnable.

I received the wrong socks!

While we strive for perfection and verify all orders prior to shipping, occasionally mistakes happen. Please call us at 1(866) 433-3803 or email customer service and we will remedy the issue immediately!

I received a pair with a quality issue.

Our quality standards are strictly monitored and we are committed to delivering the best products on the planet! However, occasionally errors occur with manufacturing and we are happy to replace the rogue sock that is missing a toe or has an extra long leg (yikes!)…Please return the item to us with your original receipt/invoice, note the reason for return and once received we will provide a replacement.

Please ship to: 
ATN Compression Socks 
Attention: Returns 
5515 Doyle Street #6 
Emeryville, CA 94608

I need to exchange my item and I live outside of the United States

It is important for each and every customer to measure their legs to ensure they get the PERFECT Fit, but it is especially important for international shoppers. We are happy to exchange your purchase for a different size within 30 days, should you need to do so, but you will be responsible for all shipping costs incurred after the initial shipping to you.

Please ship to: 
ATN Compression Socks 
Attention: Returns 
5515 Doyle Street #6 
Emeryville, CA 94608